How Can We Help You?

Simply choose a subscription plan, complete payment, and your account is activated instantly. You'll receive login credentials via email within minutes. Then download or open the app on your preferred device and start streaming.

Your account is activated instantly after payment. You'll receive your login credentials via email within minutes — no waiting required.

All you need is a compatible device and a stable internet connection (minimum 10 Mbps recommended for HD, 25 Mbps for 4K). No satellite dish, cable box, or long-term contract required.

StelloTV provides access to 60,000+ live channels from around the world, including sports, entertainment, news, kids, and international programming. Plus 100,000+ movies and TV series on demand.

All plans include NFL, NBA, UFC, beIN Sports, Sky Sports, ESPN, and many more sports channels from around the world. PPV events are also included at no extra cost.

Yes! Our built-in EPG lets you browse current and upcoming shows across all channels. It updates automatically so you always know what's playing and what's coming up next.

Yes, a large selection of our channels and on-demand content is available in full 4K Ultra HD. HD and SD options are also available depending on the source channel.

StelloTV works on Smart TVs (Samsung, LG, Sony), Amazon Firestick, Android phones & tablets, iOS devices (iPhone & iPad), Roku, Chromecast, PC, Mac, Linux, MAG/STB boxes, and Xbox.

After subscribing, you'll receive your login details by email. Then follow the step-by-step guide for your device in our device setup guides.

Yes. Every plan includes 1 connection, and you can add more (each +50% of the plan price) for up to 10 devices streaming at the same time.

Absolutely. You can upgrade your connection count at any time. Each additional connection lets you stream on a separate device simultaneously.

We accept all major credit and debit cards, Apple Pay, Google Pay, and cryptocurrency. All payments are processed through secure, encrypted payment gateways.

Yes. Full refunds are available only when requested within 3 days of your initial subscription purchase. Requests after 3 days are not eligible for a full or partial refund, including for technical issues or service interruptions. See our Refund Policy for details.

Yes. You can request a free 24-hour trial on WhatsApp, and no card is needed. Every plan is also covered by a 3-day money-back guarantee, so if it's not for you after you subscribe, simply request a refund within 3 days.

You can easily manage your subscription from your Client Dashboard. Simply navigate to your dashboard and request an upgrade, renewal, or add extra devices. Once your payment is confirmed, your request will be automatically approved and processed — no need to contact support.

Our proprietary Anti-Freeze buffering technology uses multiple server nodes and adaptive streaming to ensure smooth, uninterrupted playback even during peak hours. No more buffering or freezing.

We recommend a minimum of 10 Mbps for HD streaming and 25 Mbps for 4K content. A wired ethernet connection provides the most stable experience, but Wi-Fi works great too.

Try these steps: 1) Restart the app and your device. 2) Check your internet speed at speedtest.net. 3) Switch to a wired connection if possible. 4) Clear the app cache. If issues persist, contact our 24/7 support team.

A VPN is optional, not required. Some users prefer to use one for additional privacy, and StelloTV works with most popular VPN services without any issues.

You can reset your password by clicking 'Forgot Password' on the sign-in page, or by contacting our support team via WhatsApp or live chat for immediate assistance.

Yes. We use industry-standard encryption, and payments are processed by secure, PCI-compliant payment providers. We never sell your personal data. See our Privacy Policy for the service providers we work with.

Your account is for personal use only. However, multi-connection plans allow streaming on multiple devices in the same household simultaneously.