StelloTV ("we", "us", or "our") operates the website www.stellotv.com (the "Service"). This page explains our policies regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
StelloTV is operated by 7 AVILA GROUP LLC, 3365 Rolling Plains Cir, Clermont, FL 34714, United States, which is responsible for your personal data. Privacy questions: support@stellotv.com.
Information We Collect
We collect the following information to provide and improve our Service:
- Email address
- Name
- Phone / WhatsApp number (if provided)
- Billing information (processed by our payment providers; we don't store full card numbers)
- Account and subscription details
- Device and usage data (IP address, browser, device type, pages visited)
- Communications with support
Affiliates and resellers
We also collect payout details, such as your PayPal email, crypto wallet address, or bank details.
Use of Data
StelloTV uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to the Service
- To allow you to participate in interactive features
- To provide customer support
- To gather analysis to improve our Service
- To monitor usage of the Service
- To detect, prevent, and address technical issues
Cookies and Advertising
We use cookies and similar tracking technologies to monitor activity and store certain information. You can configure your browser to refuse cookies, though some parts of our Service may not function properly.
We use Google Ads conversion tracking to measure the performance of our ads. Google may set cookies and collect information about your visit. Learn more at https://policies.google.com/technologies/ads.
See our Cookie Policy for the full list of cookies we use.
Session
Operate our Service
Preference
Remember your settings
Security
Security purposes
Advertising
Measure ad performance
Transfer of Data
We are based in the United States, and your information is processed in the United States and by our service providers in other countries. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
Disclosure of Data
Legal Requirements
StelloTV may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of StelloTV
- Prevent or investigate possible wrongdoing related to the Service
- Protect the personal safety of users or the public
- Protect against legal liability
Security of Data
The security of your data is important to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.
Service Providers
We use trusted third-party providers to run our Service. They access your Personal Data only to perform tasks on our behalf and may not use it for any other purpose. Main categories:
- Payment processing — card payment processor (including Apple Pay / Google Pay) and crypto payment processor
- Hosting — our website and cloud infrastructure providers
- Email — our transactional and newsletter email provider
- Analytics and advertising — Google Ads
- Customer support — WhatsApp and our website live chat
Data Retention
We keep account data while your account is active and for 12 months afterward, and billing records as long as required by law.
Your Rights
Depending on where you live (including the EU, UK and California), you can request access to, correction of, or deletion of your data, object to or restrict processing, and opt out of the sharing of personal data for advertising.
To make a request, email support@stellotv.com. We respond within 30 days.
Do Not Sell or Share My Personal Information
We do not sell your personal information. To opt out of sharing for advertising, email support@stellotv.com with the subject "Do Not Sell or Share" and the email on your account. You can also block advertising cookies in your browser settings.
Marketing Emails
If you subscribe to our newsletter, you can unsubscribe at any time via the link in any email.
Links to Other Websites
Our Service may contain links to other websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content or practices of any third-party sites.
Children's Privacy
Our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from minors. If we become aware that we have collected Personal Data from a child, we will take steps to remove that information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, reach out through any of these channels: