3-Day Money-Back Guarantee
Full refunds are available within 3 days of your initial subscription purchase. If you request a refund within this period, we will refund the full amount paid for that subscription.
Requests made after 3 days are not eligible for a full or partial refund. Technical troubleshooting, service interruptions, or the time needed to resolve an issue do not extend the 3-day refund period.
Technical Issues and Support
If you experience a technical problem, contact our 24/7 support team as soon as possible so we can troubleshoot your service.
Support and troubleshooting do not create a separate refund entitlement. A full refund is available only when the request is made within 3 days of the initial subscription purchase.
Please give our support team the opportunity to troubleshoot any technical issue, but do not wait beyond the 3-day refund window if you want to request a refund.
How to Request a Refund
Email support@stellotv.com, use live chat, or message us on WhatsApp within 3 days of your initial subscription purchase. Include the email address used for your order and your order reference. We confirm every request and keep you updated on its status.
Reseller credits are non-refundable once any credit has been used to create a line or trial. Unused credit packs can be refunded within 3 days of purchase.
Refund Processing
Once approved, refunds are issued to the original payment method.
- Credit/debit card, Apple Pay and Google Pay: usually 5 to 10 business days, depending on your bank.
- PayPal: usually 3 to 5 business days.
- Cryptocurrency: sent within 3 business days to a wallet address you provide, at the amount paid in USD.
Timing after we send the refund depends on your bank or payment provider.
Communication and Support
The StelloTV support team will contact users regarding the status of their refund requests in all cases. This policy ensures that our customers have a clear understanding of their rights and our procedures regarding refunds.