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    Do I need a VPN to use StelloTV?

    No, you don't need a VPN to use StelloTV. The service works on a normal home connection in every country where it is available. Some customers still choose a VPN for extra privacy, or because their internet provider slows down video at busy times. This guide explains when a VPN helps and how to set one up.

    When a VPN can help

    Privacy: a VPN encrypts your traffic so your internet provider can't see what you stream.

    Provider slowdowns: some providers limit streaming speeds in the evening. If your speed test is good but streams buffer only at peak hours, a VPN often fixes it.

    Public Wi-Fi: on hotel or café networks, a VPN protects your login details.

    When a VPN can cause problems

    A VPN adds an extra step between you and the stream. A slow VPN, or a server far from where you live, can cause buffering or lower picture quality. If streams work without the VPN but not with it, switch to a closer server or a faster VPN service.

    How to set up a VPN for StelloTV

    1. Choose a well-known paid VPN that offers apps for your device, such as Firestick, Android TV or iPhone.
    2. Install the VPN app from your device's app store and sign in.
    3. Connect to a server in or near your own country for the best speed.
    4. Open your player app and start a channel to test it.
    5. If you see buffering, disconnect, choose a different nearby server and test again.

    Tips for the best results

    1. Turn on the VPN's automatic connect option so it starts with your device.
    2. Use the WireGuard protocol if your VPN offers it; it is usually the fastest.
    3. Run a speed test with the VPN on to check you still have 10 Mbps for HD or 25 Mbps for 4K.

    Questions?

    Our support team can help you check whether a VPN is right for your connection. Message us on WhatsApp or live chat at any time.

    Still need help?

    Our support team is available 24/7.

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